Privacy Policy


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Protecting your data is very important to Under The Doormat Limited (“Under The Doormat”, “us” or “we”).

This policy together with our terms of use and any other agreement between you and us and sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by Under The Doormat.

Information we may collect about you

We may collect and process the following data about you:

• information that you provide us with (either by filling in forms on the Website or otherwise). This includes information you provide at the time of registering or at any subsequent point;

• if you contact us, we may keep a record of that correspondence;

• we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;

• device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information);

• details of your visits to the Website;

• address details and dates of availability for your property;

• personal descriptions of the individuals who own the property for use in describing the property in marketing materials; and

• details of the property, security measures etc. to help us manage your property while you are away.

We will hold the above information for as long as is necessary in order to provide you with our services, deal with any specific issues that you may raise or otherwise as is required by law or any relevant regulatory body.

Information we may collect about others

We may collect and process the following data about others that you provide us with, including (but not limited to) information that you provide by filling in forms on the Website. You represent and warrant to us that you have obtained the express consent from the individuals whose data you provide us with.

For the avoidance on any doubt, any reference in this privacy policy to your data shall include data about other individuals that you have provided us with.

IP Addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical information about our users’ browsing actions and patterns, and does not identify any individual.

Cookies

Under The Doormat uses cookies to distinguish you from other users. This helps us provide you with a good experience when you use the Website and also allows us to improve our services. Please note that it is possible to disable cookies being stored on your computer by changing your browser settings.
However, the Website may not perform properly or some features may not be available to you if you disable cookies.

Where we store your personal information

The data we collect from you is stored in the UK but may be transferred to and stored at a destination outside of the European Economic Area (“EEA”). It may also be processed by staff operating outside of the EEA. By submitting your personal data, you agree to this transfer, storing and processing.

Your passwords are stored on Under The Doormat servers in encrypted form. We do not disclose your account details, postal or email addresses to anyone except when legally required to do so.

Sensitive information between your browser and the Website is transferred in encrypted form using Secure Socket Layer (“SSL”). When transmitting sensitive information, you should always make sure that your browser can validate the Under The Doormat certificate.

It is your responsibility to keep your password secure. Unfortunately, the transmission of information via the internet is not completely secure. Although Under The Doormat will do its best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website, any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try and prevent any unauthorised access.

How we use your information

We use information held about you (and information about others) in the following ways:

• to provide you with our services;

• to ensure you receive information relevant to you;

• to improve our processes and service delivery;

• to ensure the content on the Website is presented in the most effective manner for you and your computer or mobile device; and

• to notify you about changes to our service.

Disclosure of your information

We may disclose your personal information to any partner of Under The Doormat and/or a member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

• in the event that we sell or buy any business or assets;

• in the operation of our agreements with you (e.g. cleaning company)

• if Under The Doormat or substantially all of its assets are acquired by a third party; or

• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property, or safety of Under The Doormat, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

Your rights

You have the right to ask us not to process your personal data by contacting us at customerservice@underthedoormat.com

The Data Protection Act 1998 gives you the right to access information held about you by submitting a request in accordance with the act and is subject to a £10 administrative fee. All such requests should be sent to customerservice@underthedoormat.com

Changes to this policy

Any changes we make to our privacy policy in the future will be posted on this page, and where appropriate, notified to you by email.

Contact

Questions, comments and requests regarding this privacy policy are welcome and should be addressed to customerservice@underthedoormat.com

Cookie Policy


We use cookies and similar tools on our applications and website, http://www.underthedoormat.com (the “Website”) to improve its performance and enhance your user experience. This policy explains how we do that.

What are cookies?

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. We use the term “cookies” in this policy to refer to all files that collect information in this way.

There are many functions cookies serve. For example, they can help us to remember your username and preferences, analyse how well the Website is performing, or even allow us to recommend content we believe will be most relevant to you.

Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies will not collect information that identifies you, but will instead collect more general information such as how users arrive at and use the Website.

What sort of cookies does the Website use?

1. Essential cookies

Some cookies are essential for the operation of the Website. If you opt to disable these cookies, you will not be able to access or use all of the features that the Website incorporates.

2. Performance Cookies

We utilise other cookies to analyse how our visitors use the Website and to monitor performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages.

3. Functionality Cookies

We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in your username every time you use the Website, and recall your customisation preferences.

Does anyone else use cookies on the Website?

We do use or allow third parties to serve cookies that fall into the three categories above. For example, like many companies, we use Google Analytics to help us monitor our traffic. We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions and copyright policy.

Can you block cookies?

As we have explained above, cookies help you to get the most out of the Website.

However, if you do wish to disable cookies then you can do so by amending the settings within your browser or mobile device.

Please remember that if you do choose to disable cookies, you may find that certain sections of the Website do not work properly.

More Information

More detail on how businesses use cookies is available at www.allaboutcookies.org. If you have any queries regarding this Cookie Policy please contact Under the Doormat by e-mail at customerservice@underthedoormat.com

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