Homeowners FAQ


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Who are UnderTheDoormat?

An industry accredited company that successfully manages quality short stay homes in London.

Our carefully selected homes help earn homeowners additional income whilst the home is not in use and we provide a hotel quality service to guests whether it be tourists or business travellers.

Our international team has years of relevant experience to give peace of mind.

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What are the requirements for being a homeowner?

What are the benefits of being a Homeowner letting out your home?

How do I become a homeowner?

What does my home require before I can let it out?

How much can I earn from my home whilst away?

How can I be assured that my home is safe and secure?

What happens if something is damaged during a guest stay?

What happens if there is an electric, plumbing or maintenance issue whilst I am away?

How do I let you know the dates that my home is available?

How do you find guests for my home?

How should I leave my home?

What if I’m selling a house and I have to do viewings?

 

Letting Your Home


What are the requirements for being a homeowner?

If you have a good quality home in zones 1 or 2 in London that has availability for 8+ weeks a year our team can offer you a personalised quote and consultation.

You can request this by emailing  myhome@underthedoormat.com or calling us on +44 207 952 1650 between 9am and 6pm Monday to Friday.

 

What are the benefits of being a Homeowner letting out your home?

You can earn and extra income when on holidays or when your home isn’t in use. Our team takes care of everything, including:

Professional photography

Marketing of your home

Professional pricing

Guest vetting and verification

Linens, towels, toiletries and cleaning

Guest Check in and check out

Insurance and photo inventory

24 hour on call Guest assistance

Troubleshooting

VAT

Preparation of your home before you return

You will also have a dedicated account manager that will be responsible for ensuring that everything runs smoothly.

 

How do I become a homeowner?

A initial phone consultation with our team followed by a visit to your home and a bespoke proposal/quotation.

Once agreed and an electronic agreement signed we schedule a professional photoshoot and blueprint of your home.

Within a few days we will be ready to market your home and start welcoming guests for the dates you advise us are available.

 

What does my home require before I can let it out?

We have created a handy list of what is required, recommended and nice to have in our Home Ready Guide.

 

How much can I earn from my home whilst away?

This is dependant on 3 things: Location, Quality and Availability.

But don’t worry, our team can happily organise a personalised quote for you.

 

How can I be assured that my home is safe and secure?

Our team can talk you through all the ways in which we keep your home safe and secure. From strict guest vetting, insurance and safety requirements for your home.

Every home should be equipped with a Fire extinguisher, first aid kit and CO2 detector.

 

What happens if something is damaged during a guest stay?

We take care of your home like if it was our own and that is why we have a number of processes in place to avoid any issues arising, from deposits and insurance to physical and photo inventories as well as personal check-ins and check-outs.

 

What happens if there is an electric, plumbing or maintenance issue whilst I am away?

We recommend a British Gas Homecare policy for all our homeowners so that while you are away we are able to manage any unforeseen maintenance issues for you.

This policy helps you year round and ensures that while you are away there aren’t any unexpected costs.
If a guest reports an issue, we work to ensure both for the homeowner and guest that it is resolved as soon as possible so that you come home to everything working perfectly.

For 90% of the issues that may arise, we are able to resolve it without ever contacting you during your travels.

For anything more important or that requires more specialist knowledge about your home, we will contact you to ensure we are able to find the right solution for you.

 

How do I let you know the dates that my home is available?

We give you access to a simple and easy to use online calendar which automatically updates the availability with us and across all platforms.

 

How do you find guests for my home?

We work with respected global accommodation websites, as well as corporate booking platforms. In addition we take bookings from our own website and accept repeat bookings.

 

How should I leave my home?

Your home should be left tidy and generally clean. If any deep cleaning is required, please notify us in advance so that we are able to arrange extra time with our cleaners for you.

 

What if I’m selling a house and I have to do viewings?

One of UnderTheDoormat team members has to arrange to be there for the viewings, to ensure that we have clear ‘ownership’ of the flat during booking periods from a liability perspective (as an example, if a guest would misplace an expensive watch and someone had been there that we weren’t supervising, it can lead to serious issues).

Our standard charge is 20 GBP per hour for extra services, in this case our team member presence during the viewing.

We can do viewings with 24 hours minimum notice – with high preference for daytime bookings between 10 and 5pm to minimize disturbance to the guests.

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