Homeowners FAQ


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Who are UnderTheDoormat?

UnderTheDoormat is an industry-accredited company that successfully manages quality short stay lets in homes in London.

Our carefully selected homes help homeowners earn additional income whilst their home is not in use, and we provide a hotel-quality service to all kinds of guests, from tourists to business travellers.

With years of relevant experience, our international team works hard every day to ensure your peace of mind.

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What are the requirements for being a homeowner?

What are the benefits of being a Homeowner letting out your home?

How do I become a homeowner?

What does my home require before I can let it out?

How much can I earn from my home whilst away?

How can I be assured that my home is safe and secure?

What happens if something is damaged during a guest stay?

What happens if there is an electric, plumbing or maintenance issue whilst I am away?

How do I let you know the dates that my home is available?

How do you find guests for my home?

How should I leave my home?

What if I’m selling a house and I have to do viewings?

 

Letting Your Home


What are the requirements for being a homeowner?

At UnderTheDoormat, we take homes in zones 1 or 2 in London that has availability for 8+ weeks per year.

Our team can offer you a personalised quote and consultation. You may request this by emailing myhome@underthedoormat.com or calling us on +44 207 952 1650 between 9am and 6pm Monday to Friday.

 

What are the benefits of being a Homeowner and letting out your home?

By letting your home with UnderTheDoormat, you can earn and extra income while on holiday or when your home isn’t in use. Our team takes care of everything, including:

Professional photography

Marketing of your home

Professional pricing

Guest vetting and verification

Linens, towels, toiletries and cleaning

Guest Check in and check out

Insurance and photo inventory

24 hour on call Guest assistance

Troubleshooting

VAT

Preparation of your home before you return

Each of our homeowners has a dedicated account manager that is responsible for ensuring that everything runs smoothly.

 

How do I become a homeowner?

If you would like to become one of our homeowners, we can arrange an initial phone consultation with our team, which is followed by a visit to your home and a bespoke proposal/quotation.

Once the terms are agreed to and an electronic agreement is signed, we can schedule a professional photo shoot and blueprint of your home.

Our registered homes are typically ready to be marketed within a few days, and we start welcoming guests for the dates you advise us are available.

 

What does my home require before I can let it out?

We have created a handy list of what is required, recommended and nice to have in our Home Ready Guide. Our homeowners receive this document as part of their registration process.

 

How much can I earn from my home whilst away?

How much you can earn is dependant on your home’s location, quality and availability. If you would like to find out more, please get in touch and our team will happily organise a personalised quote for you.

 

How can I be assured that my home is safe and secure?

Our team can talk you through all the ways in which we keep your home safe and secure. From strict guest vetting to insurance and safety requirements for your home.

Every home should be equipped with a Fire extinguisher, first aid kit and CO2 detector.

 

What happens if something is damaged during a guest stay?

At UnderTheDoormat, we take care of your home as if it was our own, and that is why we have a number of processes in place to avoid any issues arising from deposits and insurance to physical and photo inventories as well as personal check-ins and check-outs.

 

What happens if there is an electric, plumbing or maintenance issue whilst I am away?

We recommend a British Gas Homecare policy for all our homeowners so that we are able to manage any unforeseen maintenance issues for you while you are away.

This policy helps you year-round and ensures that there aren’t any unexpected costs while you are away.

If a guest reports an issue, we work to ensure both for the homeowner and guest that it is resolved as soon as possible, so that you can come home to everything working perfectly. However, we are able to resolve 90% of the issues that may arise without ever contacting you during your travels.

For anything more important or anything that requires more specialist knowledge about your home, we will contact you to ensure we are able to find the right solution for you.

 

How do I let you know the dates that my home is available?

Our homeowners have access to a simple and easy to use online calendar which automatically updates your home’s availability with us and across all of our platforms.

 

How do you find guests for my home?

We work with respected global accommodation websites, as well as corporate booking platforms that allow for travellers across the world to book a stay in your home. In addition, we take bookings from our own website and accept repeat bookings.

 

How should I leave my home?

Your home should always be left tidy and generally clean. If any deep cleaning is required, please notify us in advance so that we are able to arrange extra time with our cleaners for you.

 

What if I’m selling a house and I have to do viewings?

One of UnderTheDoormat team members has to arrange to be there for the viewings, to ensure that we have clear ‘ownership’ of the flat during booking periods from a liability perspective (for example, if a guest would misplace an expensive watch and someone had been there that we weren’t supervising, it can lead to serious issues).

Our standard charge is 20 GBP per hour for extra services, such as our team member presence during the viewing.

We can do viewings with a minimum of 24 hours notice – with high preference for daytime bookings between 10am and 5pm so to minimize disturbance to the guests.

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