Guest Testimonials

Each guest's experience is our top priority, which is why we have a carefully curated team to look after every stay from beginning to end.

What Our Guests Say About Us

Our guests get a unique way to experience London – to live like a local in the comfort of an authentic London home while enjoying the professionalism, quality and amenities of a hotel. We offer guests more space than they would get in a typical 4 star hotel for a similar price – and all in the comfort of a home.

Here are a few of our guests describing their experience in their own words.

It’s the kind of level of service you’d expect from a really boutique, really well-run hotel with a concierge service.

In Their Own Words

The service provided made it easy and personal at the same time. It’s good to meet someone that can show you around, tell you about details that otherwise you wouldn’t have realised and be able to ask questions about the home. And the home… well, it was simply perfect. It really felt like a home where one can feel comfortable with the owner’s personal touch but still with enough space for you to feel comfortable.

Joana, November 2017

100 stars! This elegant flat is everything represented in the listing and more. It is indeed immaculate, beautifully maintained, and furnished with style. […] All the modern conveniences are provided. The owner is to be commended for using the hosting service UnderTheDoormat; professional, courteous, and efficient. I will be back!

Karen, October 2017

Very nice place, well located and a few moments from the station with a lot of places to go to close by. The apartment is very cosy and clean, with an awesome bathroom. Really thanks for the hospitality and the commitment. It was a pleasure stay in a place like my home, cosy and very well organised. The UnderTheDoormat team was fantastic and helpful.

Thiago, October 2017

We were veeery happy with the apartment.  It was very clean, organised and in an excellent location.  The area is quiet but walking distance to everything, the location is amazing! […] The 2 ladies that assisted us providing the keys and renting the apartment were very nice and helpful, I’m thinking to come back to the UK as I loved it and for sure I would stay again in this lovely apartment and contact UnderTheDoormat as they are very professional and always on time! HIGHLY RECOMMENDED!


This was a gorgeous, comfortable house to stay in with plenty of room for the family to spread out. Lovely, sunny kitchen and I was so pleased that there was a dishwasher, as it wasn’t mentioned in the description. Truly amazing view of London from the top floor office/den and a charming, private balcony covered in wisteria vines off of the master suite. […] And a beautiful, peaceful garden filled with flowers and fruit trees was greatly enjoyed! This was my first rental through Airbnb and UnderTheDoormat, and it exceeded my expectations.

Rebecca, August 2017

This is a lovely home, located in a particularly pleasant part of London. The house is tastefully decorated, very clean and well equipped. The standard of accommodation and the house’s location contributed to the enjoyment of our stay in London. Under the Doormat manage the letting in a very professional but friendly way. We would certainly consider staying there again if the occasion arose and thoroughly recommend the accommodation. 


A great apartment in the London’s beautiful Barnes district. The apartment was fantastic, just as described and a joy to stay in after a long day’s work in central London. My hosts provided me with everything I needed and were helpful and attentive both at check-in and check-out. I would not hesitate to stay here again in future.


We had a lovely stay and the apartment is very nice. The area is quite residential, which is also a good point. […] A special thank you to the UnderTheDoormat team for all of their support with this booking. Will certainly recommend as much as I will book through them again soon.

Vanina & Andre, 


Find Your Perfect Stay

By staying in the homes of locals while they are away, you can step into their lives and unlock the secrets of the city. Every home we feature is hand-picked for its character – in vibrant neighbourhoods filled with personality.

Our aim is to provide the amenities of a hotel, but without the cookie cutter experience, which is why we include fresh towels, linens, toiletries and employ a housekeeping team to deliver a professional clean after your stay leaving you with a few less things to worry about on your travels.

We believe that travel should be personal, inspirational and memorable, something to share when you return.

That’s why when you open the door with UnderTheDoormat, you’re holding the key not only to a new home away from home – but also to an unforgettable local story.

For further information, please fill out the following form and a member of our team will be in touch with you. Alternatively, you can drop us a quick e-mail to, or you can give us a call on +44 207 952 1650


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