UnderTheDoormat's Peace of Mind Pledge for our Guests
At UnderTheDoormat we are passionate about professional home stays. We choose the best homes for our guests, and make sure everything is looked after from start to finish for our homeowners. We created our Peace of Mind Pledge to reassure our customers all over the world.
For our Guests, we pledge:
Every home has been visited by a member of our team to ensure it meets our high standards
A friendly member of our team will welcome you in person to your home, and help you settle in
All our homes meet health and safety guidelines set by the UK Short Term Accommodation Association and Quality in Tourism
All our homes are covered by the 10 Point Hygiene Promise so you can feel confident in the cleanliness of your home
A 24/7 helpline is available for you in case of emergencies, whatever the time of day.
Have something to look forward to this year and book a staycation! We are offering a flexible cancellation policy for up to 7 days before your booking, as we understand times are always changing. Use the discount code UTD50 for £50 off your stay, a little treat from us!