Your Homeowner Account


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Homeowner Updates


Here you will find the latest news, important announcements and link to access your home through Avantio. This is our booking and availability system where you can see all your bookings, access your settlements/statements and update your availability.

To log into Avantio, simply click the link below and enter your email address and password. If you have forgotten your password, please click forgot password on Avantio and a reset email will be sent to your registered email address.

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5 Tips For The Winter Season


To make the most of the Winter season and ensure that your home is equipped and ready for guest stays, it’s important to follow the tips below:

1. Ribbon and Tape for Private Areas 

Please let us know if you need any extra ribbon or tape for you to signal which areas of the home are private so that we are able to get it to you before you leave.

2. Boiler and Heating

A. We want your guests to check-in to a warm home so please make sure your boiler is working, left switched on, has sufficient pressure and is well-serviced.

B. Please make sure you have sent us through any boiler and heating updates & instructions.This will help prevent your boiler becoming an extra hassle or expense while you are away.

3. Health and Safety Elements Check

A. Please ensure that your Gas Certificate is up to date and on record with us (this is a legal requirement).

B. Smoke alarm and Carbon Monoxide detector are in place and functioning.

C. Fire extinguisher and First Aid Kit are provided for your guests and you have let us know where they are.

4. Set of Keys 

Please ensure you have provided 4 sets of keys to UnderTheDoormat. We will contact you if any more are required.

5. Emergency Call/Policy

Everyone thinks it won’t happen to them, but every year at least one boiler breaks down. It’s a Christmas tradition. To avoid an expensive emergency callout, please ensure you have an engineer/policy in place and have given us all of the necessary details.

 

For further information regarding making sure that your home is ready for bookings with UnderTheDoormat, please visit our Home Ready Guide.

Important Notifications


Please be aware that any available dates on your calendar will be open to instant bookings, hence always keep your calendar updated.


Please note that if this is an Airbnb booking, and the check-in date is minimum 14 days away, the guest reserves the right to cancel up to 48 hours from the booking time, free of any charge. In this situation, neither the homeowner nor UnderTheDoormat would receive any funds.


In line with South Korean law, guests from South Korea who book through Airbnb will be able to receive a 50% refund if they cancel within 30 days of the reservation. It is a legal requirement that Airbnb and we respect this rule ahead of our terms and conditions. All other elements of their stay will remain in line with UnderTheDoormat’s Terms and Conditions.

Should you have any questions or need our assistance, our team is available to help you between 9am – 6pm on Monday – Friday. Please don’t hesitate to give us a call on 020 7952 1650 or drop us an e-mail on homeowners@underthedoormat.com

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